Operations

---

We appreciate our clients have variable service needs and we adapted our offer accordingly. We can work per project and also on a fractional basis. Our services are mainly directed at startups looking to gain efficiencies and scalability.

Whether you need to integrate your CRM, accounting and project management systems, or create a financial model to help you plan ahead, we can help.

 We prioritise trust, professionalism, and long-term client relationships, helping businesses thrive in today’s competitive environment. Below you can find more details on each of the areas where we can help:

• Service Provision: Adapting services to meet market standards and expectations. This might involve tailoring services to local industries, understanding regional demand, and addressing specific client needs within the local market.
• Compliance with local Standards: Ensuring that services comply with market specific standards and regulations, such as those set by the British Standards Institution (BSI) or relevant local industry bodies.
• Data Protection and GDPR Compliance: Strict adherence to the General Data Protection Regulation (GDPR) and other specific data protection laws when managing client data and delivering services.

• Localised Marketing Strategies: Utilising marketing strategies that resonate with consumers, such as focusing on local values, emphasising trust and reliability, and using specific platforms like LinkedIn for B2B services.
• Networking and Relationships: Building relationships through specific business networks, such as Chambers of Commerce, industry associations, and attending local trade shows and events.
• Cultural Sensitivity in Sales: Understanding and respecting the cultural nuances in business dealings, such as the importance of politeness, professionalism, in establishing trusted relationships.

• Employment Law Compliance: Adhering to local employment laws, in the case of the UK: the Equality Act 2010, National Minimum Wage regulations, and the Working Time Regulations.
• Apprenticeships and Training Programs: Leveraging government-supported apprenticeship schemes and training programs, which are prevalent in the UK, to develop staff skills.
• Pension Schemes: Managing employee pensions in line with the UK’s auto-enrolment pension scheme requirements.

• Tax Compliance: Ensuring compliance with local tax laws, including VAT, corporation tax, and PAYE (Pay As You Earn) for employees.
• Invoicing and Payment Practices: Adapting invoicing and payment practices to align with local norms, such as offering payment terms that reflect common practices in the  market.
• Government Incentives and Grants: Taking advantage of country-specific financial incentives, such as R&D tax credits or similar, which are designed to encourage innovation and business development.

• Cybersecurity Compliance: Ensuring cybersecurity measures comply with local regulations, such as the Cyber Essentials scheme, or similar.
• Adoption of specific Software: Utilising software solutions that are widely accepted in the local market
• Data Sovereignty Considerations: Considering data storage within the UK or the EEA (European Economic Area) to comply with data sovereignty laws post-Brexit.

• Contract Law and Dispute Resolution: Drafting contracts in accordance with local contract law, and understanding the mechanisms for dispute resolution, such as the use of mediation or arbitration.
• Adherence to local Regulations: Staying compliant with market-specific regulations, such as the Bribery Act 2010, which has implications for ethical business conduct.
• Brexit Considerations: Understanding the implications of Brexit on services, particularly in relation to cross-border services with the EU, and adapting operations accordingly.

• Support Services: Offering customer support that is sensitive to local customer expectations, including the provision of local contact numbers, understanding of local accents and dialects, and appropriate operating hours.
• Compliance with Consumer Rights: Ensuring customer support practices align with local consumer rights laws, such as the UK Consumer Rights Act 2015, which dictates refund policies and other consumer protections.

• Government and Local Authority Engagement: Engaging with local government initiatives, grants, and programs designed to support businesses, especially in regions outside of big business centres that may have specific local incentives.
• Sustainability and ESG (Environmental, Social, and Governance): Integrating sustainability practices into business operations, in line with local regulatory expectations and consumer demand for environmentally responsible businesses.